![xdream i117 xdream i117](https://www.tnc.com.vn/uploads/product/09_2013/FAN_Cooler_Xdream_i117__4.jpg)
If you need to exchange it for the same item, send us an email at will send a courier to collect the product from you free of charge for the first return of that product if it is faulty. Alternatively you can drop it off at our CT or JHB warehouses. We only replace items if they are defective or damaged.
![xdream i117 xdream i117](https://www.tnc.com.vn/uploads/product/09_2013/FAN_Cooler_Xdream_i117__3.jpg)
If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days. We will also notify you of the approval or rejection of your refund once the unit has been passed through a technical assessment and report. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 14 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error CD, DVD, software, video game, cassette tape, or vinyl record that has been opened There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. Platinum Selection reserves the right to charge a 10% handling fee on no fault found returns should it be necessary. If the unit is found to have no fault at all, you will be responsible for arranging the collection of the product from us or we can arrange the courier at an additional cost. Once the assessment is complete and if the unit is faulty, a new unit or a refund will be processed. If you have received a product which turns out to be defective, please email us as soon as reasonably possible after you become aware of the defect.įor a defective product claim, we will arrange the first courier free of charge and have the unit assessed by the technical department.